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IVR

IVR

Interactive Voice Response, or IVR for short, is an automated system that allows customers to find the right department for their enquiry, to self serve and to make secure payments 24/7. Having an IVR cloud based call centre empowers better resolutions by giving customers control of the interaction.

Daniel Harding
Daniel is the Founder and Director of Kaizn, an independent CX technology advisor and implementation partner. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become a trusted partner for contact centres across Australia and New Zealand. Daniel is committed to helping businesses cut through complex CX and contact centre technology to achieve real, measurable results

case studies

How Beach Property Group ditched their legacy PBX and gave their business a professional voice

Sunshine Coast property management group Beach Property Group replaced a legacy PBX and personal mobile numbers with a modern cloud phone system — 1800 number, IVR, and UCaaS across every property.
April 22, 2026
Kaizn

How Advance Impact launched a fundraising contact centre from scratch partnering with Kaizn

Advance Impact launched a scalable tele-fundraising contact centre, onboarding 10+ clients and delivering 160,000+ donor interactions using MaxContact CCaaS.
June 5, 2023
Kaizn

How That’s Intelligent scales outbound campaigns partnering with Kaizn

Learn how That’s Intelligent doubled agent call volumes, increased campaign capacity by 65%, and saved 2–3 hours a day by replacing manual dialling and reporting with the MaxContact platform, implemented by Kaizn.
September 2, 2026
Kaizn

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