Previously MaxContact Australia, now Kaizn helps modernise your contact centre
Read more
Services
KAIZN CX
KAIZN Reach
KAIZN AI
KAIZN Essentials
Call Centre Software & Technology
Call Centre Workforce Management
Call Centre Knowledge Management
Learn More
Outbound Dialler Software & Systems
Outbound Sales & Campaign Optimisation
Learn More
AI Customer Service Tools & Solutions
Voice AI Solutions
AI Quality Assurance
AI Agent Coaching
Learn More
Small Business Phone Solutions
UCaaS
Learn More
KAIZN CX
Call Centre Software & Technology
Call Centre Workforce Management
Call Centre Knowledge Management
KAIZN Reach
Outbound Dialler Software & Systems
Outbound Sales & Marketing Automation Tools
KAIZN AI
AI Customer Service Tools & Solutions
Voice AI Solutions
AI Quality Assurance
AI Agent Coaching
KAIZN Essentials
Small Business Phone Solutions
UCaaS
Industries
Debt Collection
BPO
Financial Services
Not-For-Profit
Lead Generation Agencies
Healthcare
Contact Centres
Why Us
Resources
Success Stories
Contact Us
Chat to us
Contact Centre Definitions
Glossary of contact centre, call centre and customer experience terms
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
A
A
AHT (Average Handle Time)
AHT (Average Handle Time)
AMD (Answer Machine Detection)
AMD (Answer Machine Detection)
Automated IVR
Automated IVR
B
B
C
C
Cloud Based Contact Centre
Cloud Based Contact Centre
Contact Centre as a Service (CCaaS)
Contact Centre as a Service (CCaaS)
Conversational AI
Conversational AI
Customer Experience (CX)
Customer Experience (CX)
D
D
DIaller
DIaller
Direct Inward Dialling (DID)
Direct Inward Dialling (DID)
Dropped call
Dropped call
E
E
F
F
G
G
H
H
I
I
IVR
IVR
J
J
K
K
KMS
KMS
L
L
M
M
N
N
O
O
Outbound
Outbound
P
P
Q
Q
R
R
S
S
T
T
U
U
V
V
W
W
Wallboard
Wallboard
X
X
Y
Y
Z
Z
Transform your
customer service.
15/8 Fairfax Street, Sippy Downs, Queensland, 4556
AUD 1300 570 703
NZ 0800 197 020
Name
Name
Email Address
Who to contact for more information
Who you are & what you do
Who you are & what you do
Who you are & what you do
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
