Previously MaxContact Australia, now Kaizn helps modernise your contact centre
Read more
Services
KAIZN CX
KAIZN Reach
KAIZN AI
KAIZN Essentials
Call Centre Software & Technology
Call Centre Workforce Management
Call Centre Knowledge Management
Learn More
Outbound Dialler Software & Systems
Outbound Sales & Campaign Optimisation
Learn More
AI Customer Service Tools & Solutions
Voice AI Solutions
AI Quality Assurance
AI Agent Coaching
Learn More
Small Business Phone Solutions
UCaaS
Learn More
KAIZN CX
Call Centre Software & Technology
Call Centre Workforce Management
Call Centre Knowledge Management
KAIZN Reach
Outbound Dialler Software & Systems
Outbound Sales & Marketing Automation Tools
KAIZN AI
AI Customer Service Tools & Solutions
Voice AI Solutions
AI Quality Assurance
AI Agent Coaching
KAIZN Essentials
Small Business Phone Solutions
UCaaS
Industries
Debt Collection
BPO
Financial Services
Not-For-Profit
Lead Generation Agencies
Healthcare
Contact Centres
Why Us
Resources
Blog
Reports
Success Stories
Contact Us
Chat to us
Contact Centre Definitions
Glossary of contact centre, call centre and customer experience terms
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
A
A
AHT (Average Handle Time)
AHT (Average Handle Time)
AMD (Answer Machine Detection)
AMD (Answer Machine Detection)
Automated IVR
Automated IVR
B
B
C
C
Cloud Based Contact Centre
Cloud Based Contact Centre
Contact Centre as a Service (CCaaS)
Contact Centre as a Service (CCaaS)
Conversational AI
Conversational AI
Customer Experience (CX)
Customer Experience (CX)
D
D
DIaller
DIaller
Direct Inward Dialling (DID)
Direct Inward Dialling (DID)
Dropped call
Dropped call
E
E
F
F
G
G
H
H
I
I
IVR
IVR
J
J
K
K
KMS
KMS
L
L
M
M
N
N
O
O
Outbound
Outbound
P
P
Q
Q
R
R
S
S
T
T
U
U
V
V
W
W
Wallboard
Wallboard
X
X
Y
Y
Z
Z
Transform your
customer service.
15/8 Fairfax Street, Sippy Downs, Queensland, 4556
AUD 1300 570 703
NZ 0800 197 020
Name
Name
Email Address
Who to contact for more information
Who you are & what you do
Who you are & what you do
Who you are & what you do
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
