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case studies

How Advance Impact launched a fundraising contact centre from scratch partnering with Kaizn

Advance Impact launched a scalable tele-fundraising contact centre, onboarding 10+ clients and delivering 160,000+ donor interactions using MaxContact CCaaS.

How That’s Intelligent scales outbound campaigns partnering with Kaizn

Learn how That’s Intelligent doubled agent call volumes, increased campaign capacity by 65%, and saved 2–3 hours a day by replacing manual dialling and reporting with MaxContact, implemented by Kaizn.

September 2, 2026

From manual dialling to a modern contact centre: Thomas Direct's partnership with Kaizn

Kaizn advised Thomas Direct on modernising tele-fundraising, implementing MaxContact to increase connected calls by 125% and reduce cost per seat by 25%

August 20, 2023

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